As an independent insurance agent, we are proud to work with some of the best insurance carriers in the country - and offer an excellent insurance experience to our clients.

It has just been announced that one of our carriers, Erie Insurance, has been ranked highest in customer satisfaction among property and casualty (P&C) insurers in the home insurance claims experience. 

They were rated 38 points higher than the industry average in customer satisfaction with the 2023 home insurance claims experience, and a 30-point jump for ERIE from 2022.


From Erie Insurance:

“Since our beginning in 1925, Erie Insurance has been built on the promise to be Above All in Service,” shared Lorianne Feltz, executive vice president, Claims & Customer Service. “Today, ERIE is still guided by a responsibility to those who depend on us to be there when they need us most.”

With our customers at the center of all we do, ERIE also achieved the highest scores in four of the five J.D. Power 2023 U.S Property Claims Satisfaction Study factors: settlement, claim servicing, first notice of loss and the estimation process.

“When we’re involved in a claim, it’s often one of our customer’s worst days,” explained Cody Cook, senior vice president, Claims. “We’re grateful for our highly trained, empathetic adjusters who bring you, our customers, back to pre-loss condition—as well as for our agents who sell the right coverage to fit your needs.”

More About the Study

The J.D. Power 2023 U.S. Property Claims Satisfaction Study measures satisfaction with the property claims experience among insurance customers who have filed a claim for damages by examining five factors: settlement; claim servicing; first notice of loss; estimation process; and repair process. The study is based on responses from 5,343 homeowner insurance customers who filed a claim within the previous nine months. The study was fielded December 2021 through December 2022.


A little more about Blue Marsh Insurance...

When he founded Blue Marsh, Tom Davenport wanted to create a different kind of insurance company. One that’s built on personal relationships and a local presence. One where you, the customer, feel more like a friend.

As an independent insurance agency, Blue Marsh Insurance represents a carefully selected group of financially strong, reputable insurance companies. Therefore, we are able to offer you the best coverage at the most competitive price.

We have locations in Fleetwood, Honey Brook and Morgantown, PA.

If you’re interested in starting a quote online or having us take a look at your current policies, click here!

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